Warranty
SWRT 12-Month Warranty
All brand-new Hiboy escooters and ebikes are covered under our manufacturer’s 1-year all-inclusive warranty for the original owner, protecting against all manufacturing defects.
The warranty is automatically registered when you order and receive the product from our online shop. Please note that the warranty applies to the initial purchaser only.
For orders that are fully refunded as a result of a dispute, the customer’s scooter or bike will no longer be eligible for any services provided by SWRT.
Warranty Target Audience
All quality-related defects on items sold directly by SWRT or SWRT’s authorized resellers are covered by an extensive warranty.
Quality-related warranty claims on purchases made through SWRT’s authorized distributors and retailers, such as Walmart and Amazon, are handled through SWRT.
Batteries
It is normal for battery capacity to fade over time. Normal battery capacity degradation is excluded from warranty coverage.
Warranty service will not be honored if the damage is caused by human actions or misuse.
This Limited Warranty Does Not Cover
Warranty service will not be honored if the damage is caused by human actions or misuse.
Damage caused by external factors is not covered under the warranty. This includes, but is not limited to, natural disasters such as typhoons, hurricanes, earthquakes, floods, lightning strikes, or extreme weather conditions. Additionally, incidents such as fires, accidents, or unauthorized modifications are excluded from warranty coverage.
Claims Process
All claims under this warranty must be submitted to SWRT at support@swrtllc.com. Proof of purchase, such as an invoice or order number, and photos or videos of the damaged product are required with any warranty request.
Before making a warranty claim, we suggest that you contact us at support@swrtllc.com, as there may be a simple solution to your problem.
Valid warranty claims will be processed by SWRT within 1 year of the initial purchase.
SWRT will not replace any part without first reviewing photos or videos of the damaged product. Customers are required to provide supporting evidence by email.
Orders Beyond the One-Year Warranty Period
If you have purchased an extended warranty service through Extend, please contact Extend at extend.com to obtain warranty service.
If you have not purchased an extended warranty, you can contact us at support@swrtllc.com for suggestions to help resolve the issue. Any required replacement accessories or parts will be purchased by the customer at their own expense.
Shipping Damage Claims
In rare instances, an item may be damaged during transportation. If shipping damage occurs, please contact support@swrtllc.com and provide photo or video proof.
NOTICE: We will not accept shipping damage claims submitted later than 7 days from receipt of the product.
Repair Service
For repair services, SWRT will only provide free replacement parts when the issue is covered under the applicable warranty.
Free accessories will not be eligible for replacement or compensation if they cause scratches during transportation.
Limitation of Damages
Except to the extent prohibited by applicable law, SWRT shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when SWRT has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.
Contact
For warranty support and claims, please visit swrtllc.com or contact support@swrtllc.com.