FREQUENTLY ASKED QUESTIONS
How can I contact SWRT LLC?
You can contact our customer support team by email at support@swrt.online or support@swrtllc.com. You can also reach us by phone at +1 (307) 443-4144.
How long does it take to process my order?
Orders are generally processed within 48 hours under standard conditions. Depending on order volume and specific product requirements, complete fulfillment may take approximately 3–7 business days.
How long does shipping take?
Typical transit times are approximately 14–30 business days. Delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, and other circumstances outside our control.
Will I receive tracking information?
Yes. Once your order has been handed over to the carrier, we will provide tracking information so you can monitor your shipment.
Can I cancel my order?
Yes, but only before your order enters production or is dispatched. Once an order has entered production or has been shipped, cancellation is no longer possible.
Can I return my order?
Eligible products may be returned within 14 days of delivery if the item is unused, in its original condition, and in its original packaging. Proof of purchase is also required.
Please review our Refund and Return Policy for complete details.
What if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect due to an error on our end, please contact us at support@swrt.online before returning the item.
We will provide the appropriate return instructions and, where applicable, cover the cost of return shipping.
Are custom or personalized products returnable?
No. Custom-made or personalized items are not eligible for return because they are produced specifically for the individual order.
How long does a refund take?
Refunds are processed after the returned package reaches our facility and passes inspection. Once approved, the refund is issued to the original payment method.
Your bank or card provider may require additional processing time before the refund appears on your statement.
Do you charge restocking fees?
No. Eligible returns do not have a restocking fee.
Where is SWRT LLC located?
SWRT LLC is located at:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and the order.
Do product prices include taxes or duties?
Taxes, customs duties, or other import-related charges may vary depending on the destination and applicable regulations. Where applicable, these charges are determined by the relevant authorities.
Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us as soon as possible at support@swrt.online. We will do our best to make the change if the order has not yet been processed or dispatched.
What should I do if my tracking information hasn’t updated?
Tracking information may occasionally take time to update after an order is handed over to the carrier. If your tracking information has not updated for an extended period, contact us with your order number and we will help check the status.
How can I check my order status?
You can use the tracking information provided in your shipping confirmation email. If you need additional assistance, contact us at support@swrt.online with your order number.
Do you ship internationally?
SWRT LLC may ship to selected international destinations depending on product availability and shipping arrangements. Available destinations and shipping options are displayed during checkout where applicable.
How can I get help with a product?
If you have a question about a product before or after your purchase, contact our customer support team at support@swrt.online. Please include the product name and your question so we can assist you more efficiently.
SWRT LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@swrt.online
Email: support@swrtllc.com
Phone: +1 (307) 443-4144